Question 1

How are you pricing my order?

Accepted Answer

1. Quantity: The cost per item is discounted as the quantity ordered increases. Screen printing is a great option for larger orders since the setup cost is spread out over more items.
2. Number of Colors: The number of colors in a design affects the price, as each color requires a separate screen and setup. The more colors in a design, the more screens and setup time required, which increases the overall cost.
3. Type of Garment: The type of garment being printed on can also affect the cost. 
4. Artwork & Designs: Cost and design only increases if we have to work on your files.  If files are delivered in the correct format ( .ai, .eps, .pdf ) design complexity does not play a role.

Question 2

How do I pay?

Accepted Answer

A deposit is due once the mockups and estimates are approved, when the deposit is secured, production will be scheduled.  The remaining balance is to be paid in full at the time of the delivery, invoice will be sent to you.  Payment can be made with a check or via card by our Square invoicing system.

Question 3

Why are costs higher for the first print vs a reorder?

Accepted Answer

There is a full charge on your first set up for each screen, direct reorders (no changes at all) are $10 per screen.  The cost is higher the first time around due to fine tuning and making any adjustments for production.

Question 4

Will I see what I am getting before it's made?

Accepted Answer

Yes, you will receive a digital mockup, as well as a cost estimate of your order for production approval. Your first 3 mock ups are free. If we need to continue making changes after that it is $50/hour.

Question 5

Is it considered a reorder if I want to change the size of the graphic?

Accepted Answer

No, unfortunately reorders are the exact same graphic with no changes.

Question 6

Is it considered a reorder if I want to change the color of my graphic?

Accepted Answer

This depends on the graphic and what needs to be changed, please call or use the contact form!

Question 7

What is your minimum order quantity? (MOQ)

Accepted Answer

Our MOQ is 24 units per graphic, per print location. Our pricing all depends on the number of colors in the artwork and quantity.

Question 8

What is your turnaround time?

Accepted Answer

Our turnaround time depends on the time of year, roughly 2-4 weeks. This timeline begins when your artwork and estimate are finalized, and the deposit is made.

FAQ

We look forward to working with you!

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WILLINGTON DESIGN AND PRINT